Request a service repair
To process your service request fast we will always need a completed repair order form with every tool. We regret we are unable to process any repairs without a repair order form completed! If it is a warranty repair please attach a photocopy of the proof of purchase and the warranty confirmation if you have applied for the extended 1+2 warranty.

Dowload the repair order request form

Collection of your tool
In order to send your tool directly to the Festool service, please use the original SYSTAINER and send it to:

TTS Tooltechnic Systems GB Ltd.
Service Department
Saxham Business Park
Saxham
Bury St Edmunds
Suffolk IP28 6RX 

You can also return the tool to your local dealer, who would package the tool safely and will fill out a repair order form with you.

 If you would like to use our collection service to pick up your tool, please contact our service department via phone (01284 727271; Monday to Friday 8:30 am - 5:00 pm) or E-mail service@festool.co.uk
You will need to send us the pickup address and a contact number. The tool will be picked up the following day.

Quotation process

If it is a warranty repair:
We are happy to repair the tool under our warranty terms and conditions free of charge.
 

If it is not a warranty repair:
You can decide between two service levels:

Service level one
If the total repair cost is under £60 + VAT then you agree we can proceed directly with the repair and return the tool to you without first supplying a quote.
If the total repair cost is above £60 + VAT we will contact you with a quote prior to any work being carried out. Choosing this option leads to a faster turnaround time and as a bonus you will receive the return carriage FOC.

Service level two
If you require a quote prior to any work being carried out on the repair of the tool we will charge a total of £8.50 + VAT to return the tool.

PLEASE NOTE: If you decide not to go ahead with the repair, it is against health and safety act to reassemble the tool and you will receive your tool back in pieces and you will be liable to a £17.50 assessment fee and return carriage of £8.50.

Any questions?
Please contact either your local dealer or alternatively contact our Festool service team.

Telephone: 01284 727271
E-Mail: service@festool.co.uk