The prerequisite for payment of the cashback is the purchase of a participating machine during the promotion period from 7 April 2026 to 30 June 2026 and the uploading of the invoice and a photo of the machine's rating plate to the personal MyFestool account by 12 July 2026 at the latest. Details can be found in the conditions of participation.

Unfortunately this is not possible at the moment. Please use the cashback form on the Festool website.

Registering with My Festool is not the same as registering for cashback! You still need to register the machine for warranty and fill in the cashback form.

The machine is directly registered for Warranty all-inclusive. Caution: If you only register for Warranty all-inclusive, the product is not automatically registered for Cashback!

Unfortunately, this is not possible. It is necessary to register each product individually and upload the invoice separately each time. However, you do not need two separate invoices for the products.

We will of course keep you up to date. If your registration is successful, you will receive a confirmation email. As soon as your data has been checked, you will receive another email to confirm that everything went well and your cashback will be transferred to the bank account you specified. If we realise during the data check that we are still missing information, we will of course get in touch with you

Alternatively, you can check the status at any time in your MyFestool account.

Unfortunately, participation is not possible without an invoice.

We recommend that you check the status in your MyFestool account. If nothing is displayed there, please send an email to customerservice-uk@festool.com. They will check whether everything went well with your registration.

In this case, please send an e-mail to customerservice-uk@festool.com stating your process number.

Can't find the right answer to your question here? In this case, please contact our customer service: customerservice-de@festool.com.