You can find answers to the most common questions in our FAQ for warranty all-inclusive or full repair.
Detailed information on full repair
Ordering a repair
Ideally, you should request a repair online using your personal MyFestool account. In doing so, you will benefit from a free transport collection service, fast processing of the repair and regular status messages providing information on the repair process.
Are you curious to know how our online repair order form works? Roll camera!
You can also submit repair orders to your Festool dealer. However, please note that the total processing time may be longer in this case due to the additional transport and communication required.
Processing the repair
As soon as we have received your tool, we check whether a warranty claim is open. If your tool is registered for the warranty all-inclusive1 and is still within the warranty period, you will benefit from our full repair service free of charge2. The repair is completely free of charge for you – we even cover the costs of typical wear parts and transport.
If your tool is outside the warranty period, you will receive a quotation from us following our initial diagnosis. To speed up the repair process, you can provide your cost limit when you order the repair. If the repair costs do not exceed this limit, we will repair your tool straight away.
Request a repair
Is there something wrong with your tool? Not a problem! Our team of specialist repair service professionals will take care of your tool so that it quickly back in your hands and good as new.
Request a repair in MyFestool
- Warranty all-inclusive is valid for all Festool tools registered within 100 days of purchase. The Festool warranty terms and conditions shall apply and are available at www.festool.co.uk/service
- "Full repair, free of charge" also applies to battery packs and chargers, but not to other consumables and accessories, or to tools that have been dismantled, or to damage caused by improper use, the use of non-original spare parts, or in the event of continuous use resulting in extensive wear.
