Replaced in the event of theft.
Your tool has disappeared. Stolen. Although this is annoying, it’s no reason to get worked up. This is because, for the first three years, we will replace it straight away with a brand new tool for a small excess. After all we want you to be able to start working again with the Festool tool that you are familiar with as quickly as possible.
How can you benefit from this service?
- Register your new tool for warranty all-inclusive within 30 days of purchase.
- If your tool is then stolen, report the loss immediately to the police.
- Present the theft report and the warranty certificate to your dealer.
- You will receive a new Festool tool after payment of an excess of £100 incl. VAT.
How does the process work?
In case of theft, you will receive a new device to replace your stolen tool from us. You simply have to pay an excess of £100 incl. VAT. There are no other costs. We provide this service for all Festool tools registered with warranty all-inclusive for three years from the date on the original sales slip. The replacement machine is not protected against theft.
To take advantage of this service, the theft must be reported immediately to the relevant police authorities. Notice of the theft must be presented to a Festool dealer together with your warranty certificate within five days of the theft. The dealer submits the documents to us for inspection.
Once checked, Festool will inform you of the status and the new device can be collected from your dealer, once approved by Festool, upon receipt of payment of the above-mentioned excess.
Please find the conditions for warranty all-inclusive below:
Register your tool for warranty all-inclusiveBenefit from our comprehensive services. Register your tool so that it is fully covered during the first three years and you can concentrate on what’s important: Your work. Register your tool now
Tools and services made easyRegister new tools for warranty all-inclusive and connect Bluetooth®-enabled battery packs. More information