Warranty all-inclusive FAQ

Questions and answers about warranty all-inclusive

You can find answers to frequently asked questions here.

    Warranty all-inclusive

    What is warranty all-inclusive?
    With the wide range of services that are part of our warranty all-inclusive, your new Festool tool is fully covered during the first three years, allowing you to concentrate on what really matters: Your work. To benefit from the "Full repair, free of charge", "Replaced in the event of theft", "Original parts guaranteed" and "Money back" services, you must register your tool free of charge within the first 30 days of purchase.

    How can I register my tool for warranty all-inclusive?
    You can easily register your tool online within the first 30 days of purchase or ask your dealer to register it for you.

    Do I have to pay for warranty all-inclusive? 
    No, warranty all-inclusive is included in the purchase price of your tool and is therefore free of charge for you. The only requirement: You must register your tool for warranty all-inclusive within 30 days of purchase.

    Will I receive confirmation after registering for warranty all-inclusive?
    Yes, we will send you a warranty certificate after registering. If you have registered the tool yourself, you will receive the certificate via e-mail. If your dealer registered the tool for you, you will either receive the certificate via e-mail (if your e-mail address is saved in our customer database) or by post. Please keep this certificate in a safe place so that you can show it on request for any guarantee cases.

    Does warranty all-inclusive apply to all Festool products?
    Warranty all-inclusive applies to all Festool tools and other selected products. If there is a warranty all-inclusive card enclosed in the Systainer or box of your new product, you can register the device for warranty all-inclusive. You can also find out whether registration is possible by reading the product function descriptions on our website.

    Full repair, free of charge.

    Which parts and faults are covered by this service?
    Material and manufacturing faults, including spare and wear parts (in particular carbon brushes, ball bearings, rubber sleeves, battery packs, battery pack chargers, sealing rings, fixed cables and switches) as well as the labour required. For an overview of all spare and wear parts, see our spare parts catalogue. All parts marked with "Yes" in the "Warranty" column will be replaced free of charge.

    Will I be given a quotation for a repair?
    Thanks to warranty all-inclusive, quotations and invoices for repairs are a thing of the past within the first three years of ownership. The only requirement: You must register your tool for warranty all-inclusive within 30 days of purchase. After your warranty expires, you can request a quotation for every repair.

    Are there exceptions, to which the service does not apply?
    Yes. These are exceptions that you can surely understand – for example, if the tool is destroyed deliberately or used continuously in industrial applications. Please refer to our Warranty Terms and Conditions for all exceptions.

    What am I entitled to if I have not registered my tool for warranty all-inclusive?
    As a commercial user, you are entitled to a 12-month statutory warranty, and as a private user you are entitled to a 24-month statutory warranty. This applies to material and manufacturing faults, which existed already at the time of delivery of our product. Please note that wear is excluded from the statutory warranty. Therefore, you should always register your tool for warranty all-inclusive. Registration is free of charge!

    Replaced in the event of theft.

    My tool was stolen from the construction site/my car. Will I still receive a replacement?
    Even if your device is stolen from a vehicle or construction site, within the first three years of purchase you will receive a brand new device for an excess fee of £100 (incl. VAT).

    What do I have to do if my tool has been stolen?
    The most important thing is that you meet the applicable deadlines. You must report your tool as stolen to the police immediately after the theft. Then submit the police complaint notice and your warranty certificate to your dealer within five days. Once we have checked the case, we will send the new device to your dealer and you can collect it upon payment of an excess of £100 (incl. VAT).

    I’ve missed the 5-day deadline. Will I still receive a replacement device?
    Unfortunately not. We can only offer this service if you adhere to our deadlines.

    Is my replacement device also covered fully by all warranty all-inclusive services?
    Warranty all-inclusive will be transferred to your replacement device for the remaining term of the agreement for the stolen tool. If your tool was stolen after two years, for example, your replacement device will only benefit from warranty all-inclusive services for the remaining year. In this case, we will register the device for you and send you a new warranty certificate. As each tool can only benefit from theft protection once, this service will not be provided for the replacement device.

    Original parts guaranteed.

    What happens if a spare part is no longer available within 10 years?
    We guarantee that we will keep spare parts for your tool in stock for at least 10 years following the end of production. If we are unable to keep this promise, you will receive a new power tool as a replacement, free of charge.

    Will spare parts no longer be available for my tool after the 10 years of guaranteed spare part availability?
    For many tools, we keep spare parts in stock for significantly longer than 10 years after the end of production.

    I need a spare part. What do I have to do?
    To find the right spare part for your tool, you will need the exact device type and the part number (TNR). This information is provided on the type plate affixed directly onto your device and on your warranty documents. Please contact us to order a specific spare part.

    Important note for using spare parts:
    Please note that all Festool tools should only be repaired by approved workshops for quality and safety reasons. We recommend that you request your repair directly with us. It is legally prescribed for a "safety inspection in accordance with employer’s liability association DGUV regulations 3+4 and Guideline DIN VDE 0701/0702" to be carried out each time the housing is opened. This can only be done by a specially trained electrician. In many cases, special tools are also needed to ensure proper repair. Please note that all guarantee and warranty claims shall be rendered void as soon as any unauthorised repair attempts are carried out. We explicitly advise you not to carry out your own repairs.

    Money back.

    What do I have to take into account to benefit from this service?
    The only requirement is that you register your tool for warranty all-inclusive immediately after buying it. You can then test it at your leisure and return it to your dealer within 15 days of purchase if you are not entirely satisfied. You will be refunded the full purchase price.

    The Warranty Terms and Conditions state that the tool may only be "lightly used". What does that mean?
    We want you to be able to test our tools under real conditions. Therefore, you can put our tools through their paces in your everyday work and find out quickly if they meet your expectations. Please note that testing under constant hard-wearing use is not permitted. It is important that you return the tool together with all of the items included and in the original packaging.