36 months of free repairs

Wear parts included. 

36 months of free of charge repairs.**

If something is faulty, it is repaired free of charge. This includes labour, spare parts and all wear parts. For 36 months. Our transport service will collect the tool if required – and return it free of charge as well. This eliminates the cost risk for you and saves time that can be invested in your work.

Register for SERVICE all-inclusive

  • Register your tool for SERVICE all-inclusive online.
  • In guarantee cases, send the tool to the after sales service.
  • The easiest and quickest way to do this is with an online repair request.

The service in detail.

Warranty claims are valid if

  • the delivered machine is proven to have material or manufacturing faults.
  • Wear parts (in particular carbon brushes, ball bearings, rubber sleeves, battery packs, sealing rings and switches) are demonstrably damaged due to natural wear with proper use of the device. A complete list of the parts covered by the guarantee is available in the spare parts catalogue at www.festool.co.uk/service.

 Warranty claims are not valid if

  • consumable materials and accessories become damaged, in particular sanding pads, abrasive sheets, plug-it cables, saw blades, router bits, stirring rods, cutting blades, cutting accessories and drill bits.
  • instructions in the operating manual or other documents accompanying individual machines relating to the connection, installation, commissioning, operation, use and maintenance of machines are ignored.
  • the machines are used improperly or damaged externally (as a result of falls or impacts), machine defects occur as a result of the use of non-original accessories or spare parts.
  • machines are modified, dismantled or components are added.
  • machines are used for continuous work in industrial applications resulting in extensive wear, or are used persistently for applications that place an above-average load on the machine.

The full terms and conditions of SERVICE all-inclusive can be found in the Festool service terms and conditions.

Questions?

Find an answer in our FAQs or contact us directly
+44 (0) 1284 760 791 or service@festool.co.uk

To the FAQs

  • 36 months theft protection

    In the event of theft, you will receive a brand new replacement device upon payment of an excess charge of £100 inc. VAT.

    More information
  • 10 year spare part availability

    And if, against all expectations, a spare part should ever be unavailable, you will receive a new replacement device, free of charge.

    More information
  • 15 days money back guarantee

    Don't like the tool you've bought? You can get the full purchase price back up to 15 days after the date of purchase.

    More information

** “Free of charge repairs” do not apply for damage to consumable materials and accessories, improper use, damage caused by the use of non-original accessories or spare parts, and in the event that tools are dismantled or continuously subjected to use resulting in extensive wear.