"Putting ourselves in our customers' shoes"
Before creating any new furniture, the two carpenters pay a visit to today's customer, Marco, at his home. This way, they can gain an overview and get to know the customer better. Later, Marco comes to see the pair in the planning office in Isny to discuss the first designs of the bathroom renovation over a cup of coffee. The atmosphere is warm and friendly, almost informal. That's down to the office's furnishings: A modern design, paired with traditional materials, making it the perfect place for personal discussions with customers. For Lisa and Ricarda, that is a decisive moment: "That's the only way we can put ourselves in our customers' shoes and fulfil their individual wishes 100%. It is an important part of our concept, whilst also making one of the biggest differences between our pieces of furniture and the ones you buy off the shelf."